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FAQ

Are your fragrances 100% authentic?

Yes. We exclusively offer 100% authentic fragrances, sourced directly from the perfume houses or authorized distributors. Each scent is curated with an emphasis on quality, provenance, and integrity. You are welcome to verify our status with the brand at any time, and we remain at your disposal to assist you.

What is the delivery time within Sweden?

We typically deliver within 1–4 business days in Sweden. Once your order is dispatched, you will receive tracking information for full transparency.

What is your policy on returns and right of withdrawal?

You have a 14-day right of withdrawal in accordance with Swedish consumer legislation. The product must be unused, unopened, and in its original packaging for a return to be approved. For hygiene reasons, opened perfumes cannot be returned.

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Is payment secure at Tuxedo?

Yes. Payments at Tuxedo are safe and secure. Our online store is powered by Shopify, one of the world's most reputable e-commerce platforms, which meets high security standards. We offer secure payments via Klarna,Swish, as well as services like Apple Pay, Google Pay, and PayPal. Your payment details are always encrypted and are never shared with us.

Do you offer free shipping?

Yes. We offer free shipping on orders over 799 SEK within Sweden. For orders under 799 SEK, a shipping fee of 49 SEK applies via PostNord. All shipping costs are clearly displayed at checkout before the purchase is completed.

What sets Tuxedo apart from other perfume retailers?

Tuxedo is built upon a clear vision of curation and a deep respect for the art of perfumery. Our mission is to present niche and artisan fragrances where the creator’s artistry, identity, and integrity take center stage. We collaborate exclusively with independent perfumers and brands driven by genuine craftsmanship and powerful artistic expression.

We are not a mass-market retailer. Instead, we focus on a meticulously curated selection of scents that we believe deserve recognition—and that we can stand behind fully. Through this, we aim to offer our customers access to exceptional perfumes, presented within a secure, transparent, and refined experience.

Do you plan to expand the collection in the future?

Yes. The collection is continuously evolving, but always with the same focus on curation, quality, and brand integrity.

Need further assistance?
Please contact support@tuxedo.se for personal service.